Contact us

Customer service and booking

For booking matters and questions regarding ferry, accommodation, as well as group and sports trips and benefit cards. Choose the option that best suits your enquiry 
Please note that it is always 70 kronor cheaper to book your trip on destinationgotland.se

0771-22 33 00
bokningen@destinationgotland.se
formanskort@destinationgotland.se
paketresor@gotlandpromotion.se
gruppresor@destinationgotland.se
idrottsresor@destinationgotland.se

OPENING HOURS 10-31 AUGUST 2026

Monday - Friday: 09:00-16:30 
Saturday: 09:00-12:00
Sunday: 09:00-14:00

OPENING HOURS 1 SEPTEMBER - 20 DECEMBER 2026

Monday - Tuesday: 09:00-16:30
Wednesday: 12:00-19:00*
Thursday - Friday: 09:00-16:30
Saturday: 09:00-12:00
Sunday: 09:00-14:00

*) Package, group and sports bookings close at 16:30 on Wednesdays.

Freight booking

Booking of truck-classified vehicles and unaccompanied vehicles (without driver).

0498-20 13 20
frakt@destinationgotland.se

Opening hours: 
Monday–Friday 09:00–16:00, closed for lunch between 12:00 and 13:00

Different opening hours: 08:30–13:00 Day before Epiphany, Maundy Thursday, Walpurgis Eve, Wednesday before Ascension Day and the Friday before All Saints' Day 
Closed on the following holidays: New Year's Day, Epiphany, Good Friday–Easter Monday, May Day, Ascension Day, the Friday after Ascension Day, National Day, Midsummer Eve, Christmas Eve–Boxing Day and New Year's Eve

Head Office

Opening hours
Mon–Fri: 09:00–16:30, closed for lunch between 12:00 and 13:00

0498-20 18 00 
info@destinationgotland.se

Postal address
Destination Gotland AB
P.O. Box 1234, 621 23 Visby

Visiting address
Korsgatan 2
Visby

Organization number
556038-2342

VAT number
SE556038234201

Lost property

Items left behind from our vessels and terminals are stored at Visby port terminal for three months.
ID documents are sent to the Police, and payment/bank cards are destroyed after two weeks and returned to the bank. Items can be collected at Visby port terminal with identification or sent cash on delivery (up to 2 kg)
Lost property form

Request a receipt

Do you need a receipt?
You can easily get one for tickets purchased online at destinationgotland.se, at our ferry terminals, or for purchases in our onboard shops
Request receipt here

Baggage damage report

Here you can report damage to checked baggage that you discovered after leaving the arrival port. We need to receive your report in writing within 15 days of your trip.
Please note that obvious damage should primarily always be reported immediately at the arrival port when receiving the baggage.
Form for damaged baggage

Complaints & feedback

Would you like to make a complaint about a service or give feedback on Destination Gotland's products?
Your feedback can, for example, include suggestions for improvements. Your opinions are important to us, and we really appreciate you taking the time to share your views!
Complaint/feedback form

Corporate agreements

For companies with a customer number and approved credit, we offer special agreement options.
If this sounds interesting, please submit an application and we will review it.
Apply for a customer number here

Visby ferry terminal

0498-20 13 00

Opening hours
Every day in connection with the ferry departures* 
Current opening hours – click here

* The phone line opens 1 hour and 30 minutes before the scheduled departure time.

For booking enquiries, please contact Destination Gotland's phone booking. 

Find us
Färjeleden 14, 621 58 Visby
Google Maps

Nynäshamn ferry terminal

08-520 686 00

Opening hours
Every day in connection with the ferry's departure*
Current opening hours – click here

* The phone line opens 1 hour and 30 minutes before the scheduled departure time.

For booking enquiries, please contact Destination Gotland's telephone booking service. 

Find us
Nynäsvägen 2B, 149 30 Nynäshamn
Google Maps

Oskarshamn Gotland Terminal

0491-76 14 00

Opening hours
Every day in connection with the ferry's departure*
Current opening hours – click here

Phone lines open 1 hour and 30 minutes before the scheduled departure time.

For booking enquiries, please contact Destination Gotland's telephone booking 

Find us
Verkstadsgatan 1, 572 35 Oskarshamn
Google Maps