Complaints & feedback

We respond to complaints in order of receipt, but always within 30 days

Here you can report damage to checked baggage that you discovered after leaving the port of arrival. We need to receive your report in writing within 15 days of your trip. Please note that obvious damage should always be reported immediately at the port of arrival when the baggage is received.

Force majeure means events beyond the carrier’s control. In the event of force majeure, no compensation is usually paid for additional costs; only free rebooking or cancellation is offered to those who choose not to travel. Contact bokningen@destinationgotland.se for faster processing.

In the event of a complaint that does not directly concern Gotland Promotion's role as intermediary, the host/facility or their representative should be contacted first. The complaint must be received by Gotland Promotion no later than 2 months after returning home.

Please note that no compensation will be provided if the supplier has not been contacted on site.

Account details in case of payment

Payment to foreign bank