General terms and conditions

These general terms and conditions govern the contractual relationship between Destination Gotland AB ("DGAB") and you who book a ferry trip, accommodation or other travel service through DGAB By making a booking with us you accept that these general terms and conditions apply to both yourself and all persons for whom you book, and you thereby confirm that you have the necessary authority from those persons to make the booking on their behalf Where you book a combination of travel services, the arrangement constitutes a package travel within the meaning of Directive (EU) 2015/2302. You are therefore covered by all EU rights that apply to package travel. DGAB will be fully responsible for proper performance of the package as a whole In addition, DGAB is, by law, protected to refund your payments and, when transport is included in the package, to ensure your return transport if DGAB becomes insolvent More information on key rights under Directive (EU) 2015/2302 When does my booking become binding The booking is binding for both DGAB and you as soon as DGAB has confirmed the booking and you have paid the full amount for the booking within the agreed time Force Majeure If the journey cannot be carried out due to an obstacle beyond our control which we could not reasonably have foreseen when the contract was concluded and whose consequences we could not reasonably have avoided or overcome, we are released from liability for damages or other sanctions. The same applies if the cancellation of the trip is due to someone the organizer has engaged or another earlier party in the chain We reserve the right for changes in law and price changes that are beyond our control What applies if I want to change or cancel Change or cancellation of ferry If you have only booked a ferry ticket you can change or cancel it yourself under my bookings on the website. You may also change or cancel verbally or in writing by phone or e-mail Call 0771-22 33 00 bokningen@destinationgotland.se Change or cancellation otherwise If you have booked anything other than only a ferry ticket you may change or cancel verbally or in writing by phone or e-mail Call 0771-22 33 00 paketresor@destinationgotland.se Note that your change or cancellation is not valid until you have received a written confirmation. If other cancellation options exist, these are stated in the Special Conditions below. Cancellation fees apply according to the Special Conditions What applies if I only want to change something If it is possible to change parts of or the whole booking, the cost for this is stated in the Special Conditions Personal data protection We will register personal data you provide to us in connection with your booking. All personal data that is registered will be processed in accordance with applicable data protection legislation If you want information about the personal data we have about you you are welcome to contact us. Your data will not be stored longer than necessary By paying you consent to personal data being processed by DGAB. The purpose of this is to enable customary guest administration, to ensure that DGAB has access to reliable personal documentation in the event of an accident, to fulfil the conditions for cancellation protection and to administer and process any claims The data may also be used to inform about insurance and payment services as well as travel-related offers. The guest may also be contacted for market surveys Special conditions Travel by ferry Mini ticket, Flex ticket, Flexiplus ticket and All+car are four ticket options with different conditions. You can choose different ticket options for outbound and return travel. You cannot change to another ticket option after your booking has been completed Mini ticket The Mini ticket is non-changeable and non-refundable Booking conditions - The ticket is non-changeable and non-refundable - Additional booking and name changes for passengers are permitted - For cancellation of extra services (e.g. shuttle ticket) no later than 1 hour before departure a refund of the extra services is permitted subject to a handling fee of SEK 50 if a refund is requested within 90 days from the original outbound date Payment conditions - The ticket is paid immediately - From the time of booking a 24-hour open purchase period applies Flex ticket The Flex ticket is changeable and refundable. For the Flex ticket you pay a special supplement for the flexibility which is shown at booking Booking conditions - The ticket is changeable up to 1 hour before departure and refundable if cancelled no later than 1 hour before departure - The ticket can be rebooked to another trip that is possible to book at the time of rebooking - If rebooking is made to a more expensive option payment for the price difference applies (including the supplement for flexibility) - If rebooking is made to a cheaper option the price difference is refunded (excl. the supplement for the Flex ticket, calculated on the ticket's highest value) if a refund is requested within 90 days from the new outbound date - The booking will show the supplement for flexibility calculated on the new booking amount separately; the difference between the previous supplement for flexibility and the new supplement for flexibility is not refunded - Upon cancellation of all or parts of the ticket a refund is granted (excl. the supplement for the Flex ticket, calculated on the ticket's highest value) if a refund is requested within 90 days from the original outbound date - A ticket not rebooked or cancelled in time cannot be used at a later date or refunded Payment conditions - Payment must be received by us no later than 28 days before the departure date - A ticket not paid in time is automatically cancelled - For bookings made later than 28 days before departure immediate payment applies Flexiplus ticket The Flexiplus ticket is changeable and refundable. For the Flexiplus ticket you pay a special supplement for the flexibility which is shown at booking Booking conditions - The ticket is changeable up to 1 hour before departure and refundable if cancelled no later than 1 hour before departure - The ticket can be rebooked to another trip that is possible to book at the time of rebooking - If rebooking is made to a more expensive option payment for the price difference applies - If rebooking is made to a cheaper option the price difference is refunded if a refund is requested within 90 days from the new outbound date - Upon cancellation of all or parts of the ticket a refund is granted if a refund is requested within 90 days from the original outbound date. A ticket not rebooked or cancelled in time cannot be used at a later date or refunded Payment conditions - Payment must be received by us no later than 28 days before the departure date - A ticket not paid in time is automatically cancelled - For bookings made later than 28 days before departure immediate payment applies All+car All+car is non-changeable and non-refundable Booking conditions - The ticket is non-changeable and non-refundable - Additional booking and name changes for passengers are permitted Payment conditions - The ticket is paid immediately - From the time of booking a 24-hour open purchase period applies Refund in case of illness If you have to cancel your trip due to illness and cancel your ticket no later than 1 hour before departure a refund is granted upon presentation of a medical certificate, regardless of ticket option. The full value of the trip, including supplements for the Flex ticket, will then be refunded less a handling fee of SEK 50 Booking close to departure time It is not possible to book on the website less than 1 hour before the relevant departure. Late bookings are referred to the terminal ticket office Payment at the terminal ticket office For late booking, change or payment at the terminal ticket office less than 1 hour before departure a handling fee of SEK 100 applies Fixed service fee for ticket bookings via phone, e-mail or at the ticket office For bookings via phone, e-mail or at the terminal ticket office a fixed fee of SEK 70 applies *Residents registered on Gotland pay a service fee of SEK 35 if the ticket value is below SEK 300 Cashless ticket offices in Oskarshamn and Nynäshamn The ticket offices in the ferry terminals in Oskarshamn and Nynäshamn are cashless. It is possible to pay in cash at Visby's ferry terminal Ticket office opening hours The ticket offices in the terminals are open in connection with ferry departures Heavy vehicles and freight Special prices and conditions apply for heavy vehicles and freight, for example unaccompanied cars (vehicle without driver). Contact Destination Gotland's freight booking Call 0498-20 13 20 fraktbokningen@destinationgotland.se Unaccompanied child/young person Children/young people under 13 years are not allowed to travel alone and may only travel in the company of a person who is at least 15 years old Check-in Check-in opens 1.5 hours before departure. When you pass through you must present your travel ticket and any discount card and/or identification Check-in closes 20 minutes before departure Groups must be at the terminal no later than 1 hour before departure. If the time limits are exceeded the place is considered cancelled and may be given to another passenger Personal data when booking According to the Swedish Maritime Administration's regulations the carrier must state in its passenger lists the name, date of birth, legal gender, nationality and any disability. This applies to all passengers We will register personal data you provide to us in connection with your booking. All personal data that is registered will be processed in accordance with applicable data protection legislation If you want information about the personal data we have about you you are welcome to contact us. Your data will not be stored longer than necessary. By paying you consent to personal data being processed by DGAB The purpose of this is to enable customary guest administration, to ensure that DGAB has access to reliable personal documentation in the event of an accident, to fulfil the conditions for cancellation protection and to administer and process any claims The data may also be used to inform about insurance and payment services as well as travel-related offers. The guest may also be contacted for market surveys Deviations Deviations from the timetable may occur in connection with military transports, due to repairs of the vessels, delays or diversions as a result of weather and wind or other conditions beyond the carrier's control. The carrier is not responsible for damage or other consequences that may arise as a result. Offer of rebooking, without administration charge, may be made between the vessels Reservation for changes We reserve the right for any changes of times, prices, payment and discount conditions decided during the validity of the timetable Rules of conduct Destination Gotland AB's general carriage conditions state, among other things, that passengers who do not follow applicable rules of conduct, or who through negligence cause damage to the vessel or to other property belonging to the carrier, are fully responsible for all costs that thereby arise. All vandalism is reported to the police. The tour leader is responsible for the group on board Special conditions For carriage by ferry Destination Gotland's full carriage conditions also apply

These general terms and conditions govern the contractual relationship between Destination Gotland AB ("DGAB") and you who book a ferry trip, accommodation or other travel service through DGAB By making a booking with us you accept that these general terms and conditions apply to both you and all persons for whom you book, and you thereby confirm that you have the necessary authority from those persons to make the booking on their behalf In cases where you book a combination of travel services the arrangement constitutes a package travel in the sense of Directive (EU) 2015/2302. You are therefore covered by all EU rights applicable to package travel. DGAB will be fully responsible for the proper fulfillment of the package as a whole In addition, DGAB by law has protection to refund your payments and, when transport is included in the package, to ensure your repatriation if DGAB becomes insolvent More information about key rights under Directive (EU) 2015/2302 When does my booking become binding The booking is binding for both DGAB and you as soon as DGAB has confirmed the booking and you have paid the full amount for the booking within the agreed time Force Majeure If the trip cannot be carried out due to an obstacle beyond our control which we could not reasonably have foreseen when the contract was concluded and whose consequences we could not reasonably have avoided or overcome, we are exempt from liability for damages or other penalties. The same applies if the cancellation of the trip is due to someone the organizer has engaged or another earlier link in the chain We reserve the right for changes in law and price changes that are beyond our control Minimum age for booking To book accommodation through us you must be 18 years old. For accommodation in larger groups at least two persons must be 18 years old, unless a higher age limit is stated in the property information. Identification is checked on arrival. Meeting the age limit is a requirement for access to the accommodation. If you book in violation of the age requirements you may become liable for compensation Cancellation protection Can only be taken out at the time of booking. Cancellation protection applies to all named persons in the booking. The cancellation protection only applies in conjunction with presentation of a medical certificate. If the customer chooses to use the cancellation protection all persons in the booking are cancelled. No partial refunds can be made if others in the booking choose to use the trip 495 SEK per booking Cancellation fees for holiday villages, apartment hotels and campsites - 28 days or more before arrival: 10% of the booking price - 27–12 days before arrival: 25% of the booking price - 11–2 days before arrival: 50% of the booking price - 1–0 days before arrival: 100% of the booking price If the rental object is re-rented refund of the rent can be made for those nights with a deduction for administration of 395 SEK. Any fees are not refunded What if I only want to change something If it is possible to change parts of the booking the cost for this is stated in the Special Conditions Note! Changing the day of arrival or departure is considered a cancellation, in which case the rules for cancellation apply Change fee 245 SEK per booking and occasion. Note that changing the day of arrival or departure is considered a cancellation. Additional costs for changing travel tickets may apply in addition to this fee Booking fee, default interest We apply a service fee of 245 SEK for bookings via Callcenter (tel. 0771-22 33 00). No service fee is charged for bookings via the internet Late payment of the deposit may result in the booking being cancelled. For payment after the due date default interest is charged according to law and a reminder fee Cancellation fees farm cottages - 29 days or more before arrival: 10% of the booking price - 28–0 days before arrival: 100% of the booking price Any fees are not refunded Cancellation fees for room bookings: hotels, hostels, guesthouses, bed and breakfast For room bookings, for example hotel rooms, cancellation must be made no later than 17:00 the day before arrival in order to obtain a full refund, excluding any fees For cancellations later than 17:00 the day before arrival no refund is given Cancellation rules for special offers Please note that special change and cancellation rules may apply to certain prices and offers. Please check the price information carefully before you make your booking Also see the booking confirmation you receive after making your booking for more information regarding change and cancellation rules What happens if something goes wrong If all or part of your booking cannot be delivered as stated in the booking confirmation and no replacement arrangement can be made whose differences from what you booked are so small that they are insignificant to you (e.g. a hotel or cottage of the same class) you have the right to cancel. You will then be refunded everything you have paid, less the value of any parts of the booking that you may already have used If you have complaints you must submit them to us within 3 days from the day of arrival. Faults that occur during the stay must be reported immediately. This is primarily done to the hotel or host. If you have failed to seek rectification during the rental period and thereby not given the hotel/host the opportunity to remedy any shortcomings, you cannot subsequently claim compensation If you are still not satisfied with the compensation/settlement this must be submitted in writing no later than 60 days after departure What happens if you and the hotel/host do not agree Contact us directly with any complaints. If we do not reach an agreement you can turn to the National Board for Consumer Complaints or a general court As an intermediary of accommodation we ensure that - You receive a written confirmation of your booking - You receive documents and other information in good time - You are informed of any material changes concerning your booking - You have access to the cottage/apartment from the time stated on your booking confirmation - If you are not satisfied with all or part of the booking it is us you should contact We always strive for the properties' images and descriptions to be correct and up to date. However, we cannot guarantee that this is always the case, as the hotel/host themselves are responsible for product descriptions and images as well as prices and availability. DGAB therefore cannot be held liable for any incorrect, misleading, erroneous or missing product information We are not responsible for promises that the hotel/host or their contact person may have made to you directly without our knowledge and which we were not aware of. (If you have agreed to something that is not covered by our contract, make sure you get it in writing and signed by the hotel/host or their contact person) What are your obligations - You are obliged to check the booking confirmation yourself as soon as you have received it. Any inaccuracies must be reported immediately. Statements made by booking staff that are of material importance to you must be noted in the documents to be invoked - You must follow rules of conduct, instructions and regulations that apply to the cottage/apartment, means of transport, etc. You are responsible for any damage to the property and its furnishings caused by you or anyone else in your party through negligence. You must not use the cottage/apartment for any purpose other than that agreed at the time of booking (usually recreational purposes) and you must not allow more people to stay overnight in the cottage/apartment or on the property than you stated in the booking. All persons must be stated at the time of booking; we assume that a maximum of one child under 2 years does not use a separate bed unless otherwise stated - If complaints about disturbing behaviour are received by the host he has the right to immediately evict the tenant if rectification does not occur immediately after a warning. The same rules apply where there are more people present than the number permitted for the property. You as a guest are obliged to compensate the lessor for costs incurred as a result of the above. Refunds for remaining nights are made only for the nights the lessor can re-rent - If you have any complaint regarding the property you should in the first instance contact the host so that any issues can be resolved during your stay - You must at the time of booking state if you suffer from any type of allergy so that we as intermediary have the opportunity to find the right property for you. Note! The property description also states if pets/smoking are not allowed. We cannot guarantee that there has not been a pet or smoking in the property shortly before your arrival - We reserve the right for changes in law and price changes that are beyond our control Other Current check-in and check-out times are stated on the confirmation. The accommodation price does not include, unless otherwise stated on the confirmation, cleaning, bed linen, towels, travel cot/high chair, toilet paper etc. Remember to bring what is needed for the stay Ticket mediation for events Cancellation rules for event bookings Event tickets are non-changeable and non-refundable. No refund is given if a ticket is not used Concerts and other events DGAB mediates tickets on behalf of the responsible arena/organizer and is only an agent. All questions or claims due to the events and their execution should be directed to the arena/organizer Cancelled events The customer is responsible for checking that the event is not cancelled or moved. In the event of a cancelled or moved event the customer should immediately contact the responsible arena/organizer. The arena/organizer is responsible