Information regarding transport

Destination Gotland's travel info for freight and cargo.

  • Check that your travel document /confirmation matches your booking.
  • Check-in opens at least 1 hour and 30 minutes before departure. Please arrive well in advance to avoid queuing. Please note that the check-in for vehicles with driver closes 20 minutes before departure. Check-in of unaccompanied vehicles must take place no later than 2 hours before departure. Check the business hours for the terminal at the port of departure or contact the cargo booking department.
  • Verifying of identification will be done at check-in.
  • The driver or carrier must be able to present the necessary transport documents at check-in, for example booking confirmation, stowage certificate or cleaning certificate.
  • Vehicles that are booked (incl. trailers, wagons or machines booked without towing vehicle) must have a functioning parking brake in order to be transported.
  • Unaccompanied vehicles need to be registered and fully operational. Vehicles that do not start or that are deemed by the staff in port or by the crew on board to be in poor condition may be refused boarding.
  • Unaccompanied vehicles with alcolocks need to be fitted with at least two new unused blow nozzles. Unaccompanied vehicles with alcolocks not provided with these will not be loaded.
  • Unaccompanied tractors, loaders and other agricultural vehicles need to have a brief and concise operating instruction with them. If this is not included in the vehicle, it will not be loaded on the ship.
  • Unaccompanied passenger cars will be checked visually for any visible damage in connection with check-in. Any protocol from the inspection needs to be signed by the carrier. Please notify the check-in staff in advance if there is any known damage to the vehicle.

Payment terms

Unless otherwise agreed, shipping must be paid no later than before check-in.

PAYMENT IN CONNECTION WITH CHECK-IN
It is also possible to pay by credit/debit card at check-in. In case of late booking, change or payment at the terminal cashier less than 1 hour before departure, a handling fee of SEK 100 will be added.

Booking terms

UNTIL 29 FEBARUARY, 2024
The ticket is rebookable and refundable.

AS OF MARCH 1, 2024
The ticket is fully rebookable and refundable up to 48 hours before departure. From 48 hours before departure, a cancellation fee is charged based on a percentage of the difference in case of cancellation or change of departure by the specified time:

  • 48 hours before departure: 20%
  • 12 hours before departure: 50%
  • 2 hours before departure: 100%

Good to know

LASHING BRACKETS
All freight units may, with regards to the ship's safety, need to be secured with lashings on board. If the lashing brackets are not fitted in accordance with the Swedish Transport Agency's guidelines, the unit will not be loaded on board in such a situation.

DANGEROUS GOODS
Dangerous goods are accepted for transport only with written consent. Transport of dangerous goods takes place in accordance with The Memorandum of Understanding for the Transport of Dangerous Goods on Ro-Ro Ships in the Baltic Sea or the IMDG Code. Booking of dangerous goods must take place no later than 24 hours on weekdays before the planned departure time.

Units carrying dangerous goods must be marked as dangerous in an appropriate manner.

UNACCOMPANIED GOODS
The port areas are only intended for a short parking prior to boarding in the departure terminal and for exit from the arrival terminal.

Goods that are transported unaccompanied may be checked in at the port of departure no earlier than 24 hours before departure and must be collected at the port of arrival within 24 hours after scheduled arrival*

* For unaccompanied goods containing dangerous goods, other guidelines apply. For info on this, contact the cargo booking department.

COLLECTION OF UNACCOMPANIED VEHICLES OR GOODS UNITS
Collection of unaccompanied vehicles or goods units is possible during the terminals business hours. When collecting, the recipient must be able to present booking number and identify themselves by showing valid identification.

Contact

Reservation for freight and cargo vehicles.

Telephone: +46 (0)498-20 13 20
Opening hours: Mon–Fri 09:00–16:00, closed for lunch between 12:00 och 13:00*
Email: frakt@destinationgotland.se

* May differ during public holidays. Weekend: Closed.

Freight offices

Destination Gotland's freight offices in Visby, Nynäshamn and Oskarshamn.

FREIGHT OFFICE VISBY
Telephone: +46 (0)498-20 13 40
Opening hours vary depending on departures and arrivals*

FREIGHT OFFICE NYNÄSHAMN
Telephone: +46 (0)8-520 686 92
Opening hours vary depending on departures and arrivals*

FREIGHT OFFICE OSKARSHAMN
Telephone: +46 (0)491-76 14 20
Opening hours vary depending on departures and arrivals*

* Click here to view current opening hours

Please note. Booking questions are handled by Destination Gotland Freight and cargo.