If I have a flexi ticket, when can I amend or cancel without losing my money?
No later than 1 hour before departure through the online booking or by calling +46 771 22 33 00.
When must the ticket be paid for?
If you have booked a Flexi ticket, it must be paid for no later than 28 days before departure. Immediate payment is required closer than 28 days before departure. A mini ticket requires immediate payment. Tickets that are not paid for in time will be automatically canceled.
Can I change the names on a Mini ticket?
Yes, name changes are allowed.
Will I get my money back on a Mini ticket if I get ill?
Yes if the ticket is canceled no later than 1 hour before departure, refund is allowed within 90 days when you have shown a doctor's certificate. Applies on all ticket types. A fee of 50 SEK applies.