Important information concerning your journey. Welcome a board!

Check-in

Check-in online
Now you can check in from home on your computer or mobile. Three hours before departure, an email and/or sms is sent to the person who booked the trip. Follow the instructions - you are checked in and ready in just a few clicks! When done, you will receive your boarding card/s by email. Those who do not travel by car need this at the terminal for boarding. You can choose to either have everything saved on your mobile phone, or print your boarding card before the trip. If you are more than one person on your booking, you will receive one email per checked-in person to ease your distribution to your co passerngers.

Check-in kiosks
If you do not check-in online, please use our check-in kiosks at the terminal. Enter your booking number on the screen and then follow a few easy steps to get your boarding card/s. Show your boarding card before boarding (see info below).

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When checked in, you can easily scan your boarding card in our automatic passenger gates to get to the ferry.
If you have already checked in online, go directly to the passenger gates and scan your boarding card, either directly from your mobile phone or a printout.

BOARDING

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When checked in, you can easily scan your boarding card in our automatic passenger gates to get to the ferry.

At our other terminals, and for those who travel by car 
Show your travel documents or give us your booking number, to receive your boarding card. You may need to show your boarding card during the trip.

The gate opens about 1.5 hours before departure. Please show up in good time to avoid a queue. The gate closes at 15 minutes before departure.

The terminal area beyond the gates is protected under the International Ship and Port Facility Security Code (ISPS). Searching through baggage and clothing may occur.

Deactivate car alarm on car deck!

The car alarm may get activated by vibrations in the ship, and such sounds are extremely unpleasant for animals on car deck. Please turn off your car alarm when parking on board. If you don't know how to turn off the alarm, please consult your instruction manual.
Thank you!

Baggage

When you are travelling without a vehicle, please check in your baggage at the terminal. Checked baggage must be fully closed, max 25 kg per unit. Carry-ons are permitted in the passenger areas (max height 40 cm, length 50 cm, width 30 cm).

Pets/Animals on board

Your pet can stay in your vehicle during the trip. Possibility to visit one time during the crossing. Always indicate at check-in if you are bringing a pet. If you want to take your pet into the passenger areas, the following rules apply:
• SF 1500: Dogs and cats are allowed in the Pet Lounge (part of the Front Lounge). Limited seating that are to be booked.
• SF 700: Dogs and cats are allowed in the Pet Area. Limited seating that are to be booked.

Motorcycles on board

There are suitable spaces for motorcycles on the car deck. Straps are available, hanging on the wall in front of each motorcycle space. You can also bring your own straps to be sure they are suitable for your motorcycle. The motorcycle should always be secured, regardless the weather condition.

Prams/baby strollers on board

SF1500 (the larger ferries): Prams/baby strollers are allowed in passenger areas on board.
SF700 (the smaller ferries): Prams/baby strollers are not allowed next to the reclining seats due to safety reasons. The crew will show you where to park the pram during the crossing.

Travellers with allergies

If you suffer from allergies, you can contact us for information on the on board environment; for example, the best seating for you.

Physically disabled passengers

Please notify us at check-in if you need special assistance in boarding. Terminal hosts are available to help you. If you are physically disabled and come by car, you can request a parking space close to a lift on-board. The ferries have day-cabins (limited number) and toilets for the disabled. Do not hesitate to ask the staff for help. Always notify us at booking if you are disabled.

Caravans/motorhomes

LPG (liquid gas) may only be carried in vehicles that are approved for that purpose.The main gas supply valve must be turned off while on board and the tank must be easily accessible. The door to the tank space must be unlocked and marked with the warning label supplied at the check-in booth. This applies as long as the vehicle is on board. You may need to remove antennas.

Children travelling alone

Children under 13 cannot travel alone; they must be accompanied by someone aged at least 15.

Changes may occur

Changes may occur in route lists, prices and payment/discount terms during the validity of the timetable.